Shipping & Delivery：

How can enjoy free shipping policy?

Free shipping on orders over $35.99. 
Standard Shipping 7.99USD

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

Shipping fees are calculated based on package weight and destination.

For example, if you order a dress, it will need 3-5 business days of processing time and then 10-20 business days of shipping time. Therefore, you can expect to receive it in 13-25 business days.

 

 

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at support@joonboom.com .

Return & Exchange

Thank you for shopping at joonboom. Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.

Return Policy

-All Purchase (except swimwear, bags and accessories) can be returned within 15 days from the delivered date.

-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return.

-Swimwear is not eligible for return.

-Swimwear can only be returned if it is defective/damaged or the wrong item.

-You must email us a picture showing the problem/defect after submitting the return request online.

Fast Refund:We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Exchange policy :

All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

Order Cancellation

Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.

If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at support@joonboom.com ,we will try our best to meet your request.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND JOONBOOM WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS.

 

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.