1. How will my order be shipped to me?

All of our items are shipped via YANWEN.

  1. How long will it take to ship my order? 

Your order will ship out within 3-7 business days. Once your order ships, shipping within the United States takes approximately 5 -14 business days. If the item was out of stock in the USA warehouse. We have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 14 to 21 business days. 

Outside the US, shipping varies between 20-40 business days.

  1. Where is my tracking number? 

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

  1. But wait, my tracking number doesn't work.

Don't worry, we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the tracking site. Thank you for ordering from joonboom.

  1. I ordered multiple items, why did I receive only one?

Since our products are "made to order", when you order multiple products at a time, they may be shipped separately. This way helps you receive your order faster. So don't panic if you don't receive all of your items at once, they are on the way.     

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